Operations Management and Analysis in Healthcare

This course focuses on “what managers need-to-know” about running a firm’s operations. The operations function centers on the design, measurement, management, and improvement of work. Executive students will learn the ways that work should be designed and managed— through processes that make or serve products and services every day, and projects that involve teams coalescing around deadlines, defined tasks, and deliverables. The flow of work is naturally unbalanced due to a mismatch between the supply of resources and labor and the uncertain demand for goods and services. Students will learn that at its core, the field of operations is also the matching of supply with demand through choices, decisions, and actions across the supply chain. Theory is grounded in practice with real examples drawn from managing business operations in healthcare as well as other industries. The links among operations and other functions—most notably design and innovation, global awareness, finance, accounting, and marketing—is stressed generally with particular emphasis on how operations impact company financials.

Fall, Spring, Summer

035575